Job details
Field & Community Manager - Job Summary
Manage community engagement and brand loyalty through social media, community channels, and in-person events such as executive dinners, meetups, and conferences to deepen relationships with key customers.
Key Responsibilities
- Create, curate, and manage relevant content aligned with brand voice across social and community channels
- Plan and execute in-person and virtual events, handling logistics including venue, guest lists, vendors, budget, and on-site execution
- Curate guest lists and manage invitations for executive dinners and VIP customer events
- Represent Finix at events to build relationships and increase visibility
- Respond promptly and professionally to community comments and queries, fostering a positive and inclusive environment
- Identify and cultivate relationships with key customers, power users, and advocates to drive referrals and testimonials
- Develop and enforce community guidelines and manage PR-sensitive conversations
- Measure event ROI and community engagement metrics to identify improvement opportunities
- Gather customer feedback and community insights and report trends to Product and Marketing teams
Requirements
- 5+ years in community management, field marketing, or event marketing, preferably in B2B
- Proven experience planning and executing in-person events from small executive dinners to larger activations
- Exceptional written and verbal communication skills with high emotional intelligence
- Proficiency with social media management platforms, analytics dashboards, and basic design or video tools
- Comfort managing budgets, vendors, and multiple simultaneous events
- Preferred: experience in fintech, payments, or hyper-growth B2B SaaS
- Preferred: existing network in payments or fintech industry
- Preferred: experience building customer advocacy or referral programs
- Preferred: ability to present to and coordinate with senior executives and sales leadership
Additional information about the company collected by GoodWord
About Finix
siteFinix is building the global operating system for fintech, starting with payments. Founded in 2015 and headquartered in San Francisco, it processes tens of billions of dollars annually both in-store and online.
What Our Employees Say
- Finix offers opportunities to work on innovative fintech solutions, allowing employees to have a significant impact in the rapidly evolving payments industry. (finix.com)
- Finix fosters a collaborative and inclusive culture, focusing on values such as transparency, diversity, and employee well-being. (finix.com)
- Team members at Finix enjoy robust benefits including comprehensive health coverage, flexible time off, and learning and development stipends. (finix.com)
Challenges You Might Face
- As a venture-backed startup, Finix may experience frequent changes in priorities or leadership, which can lead to instability for some employees. (www.glassdoor.com)
- The fast-paced environment at Finix can lead to demanding workloads and may challenge work-life balance for some team members. (www.glassdoor.com)
- Limited public information about long-term company stability since Finix is a private company and not publically traded, making equity compensation more uncertain. (finix.com)