Job details
Community Manager - Job Summary
The Community Manager is responsible for managing player interactions, creating engaging social media content, moderating discussions, analyzing community data, and collaborating with developers to enhance the gaming experience.
Key Responsibilities
- Review all incoming community interactions on social media and respond promptly to player queries.
- Create engaging content for social media to captivate the gaming community.
- Moderate discussions and comments in line with community guidelines.
- Keep detailed records and produce reports to support community growth.
- Ensure the community remains safe, friendly, and welcoming.
- Proactively suggest new initiatives to nurture the gaming community.
- Collaborate with developers by forwarding player feedback and issues.
Requirements
- Prior professional experience in community management or social media in gaming.
- Excellent written and verbal communication skills in English and Brazilian Portuguese.
- Passion for video games and social media.
- Strong understanding of social media and community management platforms such as Discord, Twitch, Reddit, Instagram, and Facebook.
Additional information about the company collected by GoodWord
About Keywords Studios
siteKeywords Studios is a global team of 100+ community professionals providing expert community and social media services to gaming and entertainment clients.
What Our Employees Say
- Opportunities to work on high-profile gaming projects with leading industry clients. (www.glassdoor.com)
- Multicultural and international work environment, fostering diversity and learning. (www.keywordsstudios.com)
- Potential for career growth and internal mobility across a global network. (www.keywordsstudios.com)
Challenges You Might Face
- Low pay compared to industry standards for some roles. (www.glassdoor.com)
- High workload and tight deadlines can lead to a stressful environment. (www.glassdoor.com)
- Limited benefits and lack of work-life balance cited by some employees. (www.indeed.com)